pkok3 Terms & Conditions

Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you") and pkok3 ("pkok3", "we", "us", "our"), which operates the online casino and sports betting platform accessible at https://pkok3.app ("the Platform"). These Terms govern your access to and use of the Platform, including all games, sports betting markets, promotional offers, account features, payment services, and any other products or services made available through the Platform.

By registering an account, accessing any part of the Platform, or placing any wager or bet, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must discontinue use of the Platform immediately and close your account.

Eligibility and Age Verification

Access to and use of the Platform is restricted to individuals who satisfy all of the following eligibility requirements. pkok3 is strictly an adults-only platform. We take underage access extremely seriously and employ age verification processes at registration and during ongoing account reviews.

• You must be at least 21 years of age at the time of registration and at all times while using the Platform.
• You must be a natural person with legal capacity to enter into binding agreements under the laws applicable to you.
• You must not be accessing the Platform from a jurisdiction where online casino or sports betting is prohibited by law.
• You must not be a current employee, officer, director, or contractor of pkok3, or an immediate family member of any such person.
• You must not hold more than one account on the Platform at any time. If you have forgotten your account details, use the account recovery process rather than creating a new account.

pkok3 reserves the right to request proof of age and identity documentation at any stage of the account lifecycle, including at registration, before processing any withdrawal, or during a routine account review. Failure to provide satisfactory documentation within the stipulated timeframe may result in temporary suspension or permanent closure of your account.

Account Registration and Security

To access the full range of features on the Platform, you are required to register a personal account. The registration process requires you to submit accurate, current, and complete information. pkok3 relies on the information you provide and you bear full responsibility for any inaccuracies.

• You must provide your real full name, date of birth, valid email address, and contact information during registration. Providing false information is grounds for immediate account termination without refund.
• You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party under any circumstances.
• You must notify pkok3 support immediately if you believe your account has been accessed without your authorisation. Contact details are set out in Section 12 of these Terms.
• pkok3 reserves the right to close any account at any time where fraudulent activity is suspected, where duplicate accounts are identified, or where a breach of these Terms is established.

All communication from pkok3 will be sent to the email address registered to your account. It is your responsibility to ensure that your registered email address remains active and accessible, and to keep your contact details up to date within your account settings.

Deposits, Withdrawals, and Payment Terms

pkok3 processes all financial transactions in Bangladeshi Taka (BDT). The Platform supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and selected international card networks (Visa, Mastercard). No currency conversion fees are charged by pkok3, though your payment provider may apply their own transaction charges independently.

Withdrawals will only be processed to a payment method that has been successfully used to deposit funds into your pkok3 account. This policy exists to comply with anti-money-laundering obligations and to protect account holders. pkok3 reserves the right to request additional documentation before processing any withdrawal request, including but not limited to KYC documentation (national ID, passport, proof of address).

• Deposits are credited to your platform wallet as soon as the payment is confirmed by your mobile banking provider. For bKash and Nagad this is typically within seconds of approving the transaction on your handset.
• If a deposit does not reflect in your account within 15 minutes, contact support at [email protected] with the transaction reference number from your mobile banking app.
• Any balance arising from fraudulent payment activity, chargeback requests, or reversed transactions will be deducted from your account immediately, and the account may be suspended pending investigation.
• pkok3 does not charge withdrawal fees on its side. Processing times beyond 60 minutes may occur during high-demand periods, public holidays, or when additional verification steps are required. Players will be notified by email in such cases.

Bonuses, Promotions, and Wagering Requirements

pkok3 may from time to time offer bonuses, free spins, cashback promotions, reload offers, and seasonal campaigns to eligible players. All promotional offers are subject to specific terms and wagering requirements which will be stated clearly on the relevant promotion page or in the promotional communication at the time the offer is made available.

• Bonus funds and free spin winnings are subject to wagering requirements before they may be withdrawn. The specific rollover multiplier for each promotion will be stated in that promotion's individual terms and conditions.
• Only one welcome bonus may be claimed per player. Attempting to claim a welcome bonus on a second or subsequent account constitutes a breach of these Terms.
• pkok3 reserves the right to withdraw any bonus offer at any time without prior notice, and to cancel bonus funds from any account where abuse of the bonus system is suspected, including but not limited to coordinated bonus abuse, arbitrage betting, or use of multiple accounts.
• Bonuses and promotional credits may not be transferred between accounts and hold no cash value until all applicable wagering requirements have been met in full.
• Seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, or Pohela Boishakh are available for limited periods only. Once an offer's stated end date and time has passed, no retrospective claims will be accepted.

Prohibited Conduct

The following conduct is strictly prohibited on the Platform. Breach of any of these prohibitions may result in immediate account suspension, forfeiture of all balances, and, where applicable, referral to relevant authorities.

• Using automated software, bots, scripts, artificial intelligence tools, or any other non-human means to interact with the Platform, place bets, or exploit game mechanics.
• Colluding with other players to manipulate game outcomes, share inside information, or engage in any form of match-fixing or event manipulation in connection with the sports betting markets.
• Using the Platform for any money laundering activity, including structuring deposits or withdrawals in a manner designed to obscure the origin of funds.
• Attempting to access or tamper with any part of the Platform's backend systems, databases, game servers, or payment infrastructure through hacking, reverse engineering, or any other unauthorised technical means.
• Registering an account on behalf of another person, allowing a third party to operate your account, or transferring account ownership or balances to another individual.

pkok3 employs fraud detection systems that operate continuously. Accounts identified as engaging in prohibited conduct will be suspended without prior warning and any associated winnings or balances may be voided. pkok3's determination in such matters is final, subject only to the dispute resolution process described in Section 11.

Responsible Gaming

pkok3 is committed to promoting responsible gaming practices. The Platform provides tools to help players manage their activity, including deposit limits (daily, weekly, and monthly), session time reminders, cooling-off periods of between 24 hours and 6 weeks, and permanent self-exclusion. These tools are accessible directly from within your account dashboard and take effect immediately upon activation.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, we encourage you to use the self-exclusion tool immediately and to contact our support team for further assistance. pkok3 will not send promotional communications to any player who has activated a self-exclusion. Players aged 21 and above are the only permitted users of this Platform. Gambling should remain entertainment — if it stops feeling that way, please seek help.

Intellectual Property

All content available on the Platform, including but not limited to software, game code, graphics, user interface design, text, logos, trademarks, service marks, and audio-visual material, is either owned by pkok3 or licensed to pkok3 by its content partners (including game providers such as Pragmatic Play, Evolution Gaming, Spribe, Jili, and Ezugi). All such content is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Platform without the prior written consent of pkok3.

Limitation of Liability

To the fullest extent permitted by applicable law, pkok3 and its affiliates, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of or inability to use the Platform, including any loss of winnings, loss of data, or loss of business opportunity, whether based on contract, tort, negligence, strict liability, or any other legal theory, even if pkok3 has been advised of the possibility of such damages.

pkok3 does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis. Scheduled and unscheduled maintenance periods may result in temporary unavailability of the Platform. pkok3 will endeavour to provide advance notice of scheduled maintenance where possible.

Amendments to These Terms

pkok3 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will update the "Last updated" date at the top of this page. Where a change significantly affects your rights or obligations as a player, we will additionally seek to notify you by email to your registered address at least 7 days before the change takes effect.

Your continued use of the Platform after any amendment has taken effect will be taken as your acceptance of the revised Terms. If you do not accept the revised Terms, you must discontinue use of the Platform and contact support to arrange account closure.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws applicable to online gaming operations as determined by pkok3's operating jurisdiction. Any dispute arising out of or in connection with these Terms or your use of the Platform shall be referred in the first instance to pkok3's customer support team, who will endeavour to resolve the matter within 10 business days of receiving a written complaint.

If a dispute cannot be resolved through the internal complaints process, both parties agree to attempt resolution through good-faith negotiation before pursuing any other remedy. Nothing in this clause limits your rights under any applicable consumer protection legislation in your jurisdiction.

Contact Information

If you have any questions about these Terms, wish to raise a complaint, or need to contact pkok3 for any account-related matter, please use the contact details below. All communications must be in English and sent from your registered email address to assist us in verifying your identity and account.