pkok3 Privacy Policy

Introduction

This Privacy Policy ("Policy") sets out how pkok3 ("pkok3", "we", "us", "our") collects, processes, stores, and protects the personal information of users ("you", "your", "the User") who access or use the online casino and sports betting platform available at https://pkok3.app ("the Platform"). pkok3 is committed to handling your personal data responsibly and in compliance with applicable data protection principles.

By registering an account on the Platform or by continuing to use the Platform's services, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, you should discontinue use of the Platform.

Information We Collect

pkok3 collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include, but are not limited to, the following:

• Identity data: full name, date of birth, gender, national identification number, and copies of government-issued identification documents submitted during the KYC verification process.
• Contact data: email address, mobile phone number, and residential address in Bangladesh (or elsewhere if applicable).
• Financial data: mobile banking numbers (bKash, Nagad, Rocket, Upay), transaction histories, deposit and withdrawal amounts, and balance information. Card details (where applicable) are processed by the payment provider and are not stored on pkok3 servers.
• Technical data: IP address, device type and model, operating system, browser type and version, time zone, session duration, and pages visited on the Platform.
• Usage and gameplay data: betting history, game preferences, session activity logs, bonus and promotion interactions, and responsible gaming tool usage (such as deposit limit settings and self-exclusion requests).

How We Use Your Information

pkok3 uses the personal information we collect for specific, legitimate purposes that are directly related to providing and improving the Platform. We do not use your data for any purpose incompatible with the reasons for which it was originally collected.

• Account management: to create, maintain, and administer your user account, including verifying your identity and age during onboarding and as required by our ongoing compliance obligations.
• Service delivery: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to credit or debit your platform wallet accordingly.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering activity, bonus abuse, account takeovers, and other prohibited conduct outlined in our Terms and Conditions.
• Regulatory compliance: to fulfil our legal obligations, including anti-money laundering (AML) checks, Know Your Customer (KYC) verification, age verification, and record-keeping requirements applicable to online gaming operations.
• Customer support: to respond to your queries, complaints, and account-related requests submitted via email or other support channels, and to maintain a record of your interactions for quality assurance purposes.
• Marketing and promotions: to send you promotional emails, bonus offers, and seasonal campaign notifications (such as BPL or Eid promotions) where you have provided consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time by contacting support.

pkok3 does not use automated decision-making or profiling in a manner that produces legal or similarly significant effects on individual users without human oversight. Where automated systems flag an account for review, a member of our compliance team will conduct a manual assessment before any account action is taken.

Legal Basis for Processing

pkok3 processes your personal data on one or more of the following legal grounds, depending on the specific purpose for which the data is being used:

• Contractual necessity: processing your identity, contact, and financial data is required in order to provide you with the services you have signed up for on the Platform, including account creation, payment processing, and gameplay.
• Legal obligation: processing personal data for KYC verification, AML screening, age verification, and record-keeping is required to comply with applicable legal and regulatory requirements governing online gaming operations.
• Legitimate interests: processing technical and usage data for fraud prevention, platform security, product improvement, and responsible gaming monitoring is carried out in the legitimate interests of pkok3 and the wider user community.
• Consent: where we send you marketing communications or use non-essential cookies, we do so on the basis of your freely given, informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Sharing Your Information

pkok3 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your information with carefully selected third parties only where it is necessary to provide the Platform's services, to comply with our legal obligations, or to protect the security of the Platform. The categories of third parties with whom we may share data include:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks (Visa, Mastercard) receive the minimum financial data necessary to process your transactions. These providers are bound by their own data protection obligations.
• Game content providers: companies such as Pragmatic Play, Evolution Gaming, Spribe, Jili, and Ezugi may receive anonymised or pseudonymised gameplay data where required to operate their games on our Platform. These providers do not receive data that directly identifies you by name.
• Fraud prevention and identity verification partners: third-party KYC and AML service providers may process your identity documents and verification data on our behalf under strict data processing agreements.
• Law enforcement and regulatory authorities: we may disclose your personal data to government agencies, law enforcement bodies, or regulators where we are legally required to do so, or where disclosure is necessary to prevent serious harm or criminal activity.

Payment Data and Financial Information

All financial transactions on the Platform are denominated in Bangladeshi Taka (BDT). pkok3 takes the security of payment data very seriously. We use 256-bit SSL encryption to protect all data transmitted between your device and our servers during deposit and withdrawal operations. Mobile banking credentials (your bKash PIN, Nagad PIN, or Rocket PIN) are entered directly within your mobile banking app and are never seen by, stored on, or transmitted to pkok3's systems.

pkok3 retains records of all transactions, including deposit and withdrawal amounts, timestamps, payment method used, and associated account identifiers, for a minimum of five years from the date of each transaction. This retention period is required to satisfy applicable AML record-keeping obligations and to resolve any disputed transaction claims.

Cookies and Tracking Technologies

pkok3 uses cookies and similar tracking technologies to operate the Platform, personalise your experience, and monitor Platform performance. Cookies are small text files stored on your device when you visit the Platform. They do not contain personally identifiable information on their own, but may be combined with other data we hold about you to understand how you use the Platform.

• Essential cookies: necessary for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Performance cookies: used to collect anonymised data about how users interact with the Platform, including which pages are visited most frequently and where users encounter errors. This data helps us improve the Platform experience.
• Functionality cookies: store your preferences such as language setting, display options, and previously entered (non-sensitive) form values to improve your convenience on return visits.
• Marketing cookies: used (where consent has been given) to track your activity across the Platform in order to deliver relevant promotional offers and bonus notifications tailored to your game preferences and betting history.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may limit the functionality available to you on the Platform. Your cookie preferences do not affect the lawfulness of any data processing that occurred prior to you changing your preferences.

Data Retention

pkok3 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting obligations. The specific retention period applicable to each category of data depends on the nature of the data and the purpose for which it is held.

As a general guide: active account data is retained for the lifetime of your account plus a minimum of five years following account closure, in order to comply with AML and financial record-keeping requirements. Where you request deletion of your data and no legal obligation requires us to retain it, we will delete or anonymise the relevant data within 30 days of receiving your verified request. Backup copies may persist for a further 90 days before being fully purged from our systems.

Your Rights

As a user of the Platform, you have the following rights in relation to the personal data that pkok3 holds about you. To exercise any of these rights, please contact our support team at [email protected] from your registered email address. We will respond to verified requests within 30 days.

• Right of access: you have the right to request a copy of the personal data that pkok3 holds about you, together with information about the purposes for which it is processed, the categories of data involved, and any third parties with whom it has been shared.
• Right to rectification: if you believe that any personal data pkok3 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. This right is subject to any overriding legal retention obligations.
• Right to restriction: you may ask pkok3 to restrict the processing of your personal data in certain circumstances, for example while a complaint or rectification request is being resolved.
• Right to object: where pkok3 processes your data on the basis of legitimate interests, you have the right to object to that processing. pkok3 will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.

To exercise any of your rights, send a written request to [email protected] from the email address registered to your pkok3 account. We may ask you to provide a copy of a government-issued ID to verify your identity before processing your request. This is a necessary safeguard to ensure that personal data is not disclosed to or amended by unauthorised individuals.

Security Measures

pkok3 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls that restrict employee access to personal data on a need-to-know basis, multi-factor authentication for administrative system access, and regular security audits and penetration testing of the Platform.

Despite these safeguards, no method of data transmission over the internet or electronic storage system is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pkok3 will notify affected users and relevant authorities within the timeframes required by applicable law. If you suspect that your account has been compromised, please contact [email protected] immediately.

Children's Privacy

The Platform is strictly intended for individuals aged 21 years and above. pkok3 does not knowingly collect, process, or retain personal data relating to persons under the age of 21. If we become aware that personal data has been collected from a person under 21 without the appropriate consent or age verification, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered an account on the Platform, please contact us at [email protected] without delay.

Changes to This Privacy Policy

pkok3 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this Policy, we will update the "Last updated" date displayed at the top of this page. For significant changes that materially affect your rights, we will additionally seek to notify you by email to your registered address at least 7 days before the change takes effect.

Your continued use of the Platform following the publication of an amended Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the Platform and request account closure by contacting our support team.

Contact Us — Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way in which pkok3 is handling your personal data, please contact our support team using the details below. All privacy-related requests must be submitted in writing from your registered email address so that we can verify your identity before responding.